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Terms and conditions
Terms and conditions

 

 

GENERALLY

The website www.tolistores.gr is the web store of the company K. TOLIS & SIA E.E. with activity "Sales and Installation of Electronic Devices", the head office of which, is located at Artakis 32 street, Kato Toumpa, P.O:54453 Thessaloniki, Greece. The website www.tolistores.gr aims to the direct service of the user/customer with honesty and credibility, and therefore intends to inform him about the following topics. The use of the website and the web shop by the user/customer assumes his agreement that undertakes to abide by these terms.

Before using a service of the website, the customer should first read the following terms and in case of disagreement with their content, he should not proceed to any use of a service.

 

PERSONAL DATA

To process your transactions, www.tolistores.gr will ask you some personal data (name, shipping address, city, country area, ZIP, phone (mobile or landline), email). In case you select your transaction to be made via credit card we will further ask the card number, the expiry date and the three digit security code.

All the above data are processed by www.tolistores.gr according to the article 7A, paragraph 1( b) of the Law 2472/1997, in order to implement the order requested by the customer. The www.tolistores.gr assures that the personal data will not be disclosed, published, sold or otherwise disposed to third parties. When the occasion demands it, the user's personal data may be disclosed to the relevant bank (e.g. credit card number) and deleted from the www.tolistores.gr database immediately after their use for the order completion.  

The www.tolistores.gr is not going to abuse its capability to communicate with users in their electronic/postal address or telephone for promotion of new products or discounts.

 

PRODUCTS 

The customer can find the information he needs about a product of the website (such as features, price etc)  by "clicking" on its name. The information of the products are shown in the page of each product. It is on customers' responsibility to make sure that the specifications of the products purchased, respond to their needs.

 

HOW TO ORDER

The user can order the products he wants in the following ways:

1. Online ordering through the www.tolistores.gr web site , where the user can find the products he is interested in, by searching the products on the category "Products". By clicking "Add to cart", the product and the value are added to the cart. Then the user is asked to choose the shipping method, the payment method, then if he wishes receipt or invoice and confirm the address of the dispatch order. Before the completion of the order procedure, a detailed description of the total price that will be paid, appears, so as the client to be informed.    

2. Telephone order by calling at 2310444574 from 9.00 to 15.00 Monday to Saturday  and 17.30-21.00 on Tuesday, Thursday and Friday. The client will be informed by phone about the cost of the order (cost of the products / shipping cost / possible extra charges) as well as about the shipping method and the delivery day.

If any of the products ordered by the customer are not available at this moment, www.tolistores.gr will inform him directly via the email or telephone about the expected delivery time and will propose corresponding products.

 

PRICES, CHARGES AND PAYMENT METHODS

All prices of the website include VAT, except for the products that it is stated in their page that the indicated price, does not contain VAT number. The customer should be aware that the prices can change without notice and are valid for the time appearing in the online store. The prices of the shop, may differ from those of the physical store.

The shipping costs are shown in the page of the site “Payment methods”, in the page “Delivery methods” and in the "Shopping cart" during the order process.

In order to complete the order, the customer has to choose a payment method during the order process. The payment methods are: Cash on delivery, Bank deposit, Payment with paypal.

Shipping costs may vary from order to order, depending on the total weight of the ordered products each time. The calculation of shipping cost is done automatically from www.tolistores.gr during the order process, based on the total weight of the product if it is shipping in Greece, and based on the total weight of the products and the country of destination if it is shipping to another country. The total cost of the order that the customer is going to pay for, is appeared in the shopping cart during the order process. In case of extra charges (payment cost), these will appear during the order process to the shopping cart.

The customer should read the “Payment methods” and “Delivery methods” and be sure that agrees with the content before he goes on with any transaction.

It is possible that there are products in the webstore the price of which is not mentioned in their page. In order to be informed about the price or even proceed to the order of the product, the customer should contact us in the email or telephone number which are mentioned in the page "Contact us".

 


GUARANTIES

The guaranties do not cover natural disaster or theft, improper assembly/use/installation/operation of the product by the customer. Special attention needs to be paid, since the terms of guarantee may vary from product to product. The customer should not hesitate to contact www.tolistores.gr, so as to receive more information about the guaranties that accompany any kind of product.

 

DELIVERY OF GOODS 

 For delivery to Greece: The delivery of the ordered products are executed by the company ELTA COURIER and the customer receives the products in a time period which has already been determined by the company ELTA COURIER (usually 1-3 business days), and for which the customer is going to be informed and confirmed by telephone or email as soon as we receive the online or telephone order. Deliveries of the products of www.tolistores.gr are executed to the whole Greece. The shipping costs are shown during the ordering process in the Shopping cart and are calculated based on the total weight of the products that the customer has ordered.

 

PRODUCT RETURNS AND CHANGES

www.tolistores.gr offers to the customer the right to refund the purchased product within 14 days of the date of the purchase of the product, in case he is not satisfied, or for any other reason.

www.tolistores.gr is willing to accept the return of the product and to change it with another of the customer's choice. In this case, www.tolistores.gr gives credit for the amount of the value of the product which can be used by the customer for another purchase from www.tolistores.gr. Before returning the product, the customer should contact us having available the following information: Customer name, date and number of original sales document, serial number of the product and the reason for return, or a description of the problem. The total transportation cost of shipping / return (to and from) borne entirely by the client. The returned product must be in its original packaging, with all the associated materials (such as manuals / cables etc.) and with the original sales document.



CHANGES/MODIFICATIONS OF TERMS

The visitor / user of the site understands and agrees that all the abovementioned conditions, the entire content or individually, may be changed or altered at any time, without notice. For this reason, the visitor / user of the site of www.tolistores.gr, should be read at regular intervals, all the terms in their entirety.

 
CONTRACT YEAR

The visitor / user of the pages and services of this site agrees to the above terms of use applicable to all materials, including images, illustrations, designs, icons, photographs and files contained on the site of  www.tolistores.gr. Therefore, should read these terms carefully before visiting or using the web pages and services of this site.

 


* This is the entire agreement between www.tolistores.gr and the visitor / user. No modification of these terms should be taken into account and be a part of this agreement, unless expressed in writing and incorporated here in.






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